1. What makes Spoonfit jams different from others?
With our unique jam-making approach, Spoonfit jams come with real fruit textures which are high in fibre and retain the fruits and vegetables’ original nutrients the most. Our jams are wholesomely thick and fruity, they are not like typical jellied jams or preserves.
2. How big are each Spoonfit jars?
Each Spoonfit jam is available in 250g jars.
3. Are there any preservatives, artificial flavourings and colourings?
No, all our jams are made from all natural and fresh ingredients only.
4. How long is the shelf life?
Every jar of Spoonfit generally lasts for 12 months if stored in a cool and dry place. We highly recommend referring to the “Best before” date indicated on every Spoonfit label.
Once opened, kindly keep the jams refrigerated and consume within 2 weeks after opening.
5. How do I know if the jam has gone bad?
If there is mould found in the jams, it is not safe to consume anymore. We recommend replacing it with a new jar instead.
6. Is it normal to have liquid appear in my jam?
Yes, it is normal and safe to consume.
7. Are your jams vegan-friendly?
Yes, they are. Spoonfit jams are made from 100% fresh fruits and vegetables and boiled together with cane sugar, himalayan salt & cornstarch for a jam consistency.
Kindly browse from our Shop page to read more about the detailed ingredient list of our 5 jam flavours.
8. Are your jams HALAL and Muslim-friendly?
Yes, they are. All Spoonfit jams are HALAL certified.
9. Are your jams suitable for children?
Yes, they are recommended for children 3 years old and above.
10. Do you add additional sugars in the jam?
Our Jams are made with pure fruits and vegetables. The sugar content comes from the fruits, vegetables and cane sugar.
11. Are your jams suitable for a diabetic person?
There is natural sugar content present in the fruits and vegetables we use. As such, it is always best to consult your doctor on the recommended portions before consuming our products.
1. How can I place an order?
You can place an order at www.spoonfitjam.com
Step 1: Sign up/Log in to your account (to collect points)
Step 2: Select product(s) and add to cart
Step 3: View your cart and click “Checkout”
Step 4: Key in your contact and delivery details
Step 5: Select preferred shipping method
Step 6: Select payment method
Step 7: Check your order details before clicking “Place Order Now”. Upon placing an order, it will be deemed that the Terms of Service, Privacy Policy and Refund Policy are understood and accepted as applying to your order.
Step 8: Make payment and wait for the best mixed fruit jams to be sent to your doorstep!
2. How am I sure my order is placed successfully?
You will receive an order confirmation email once your order is successfully placed.
3. Can I amend my order?
Yes, you may contact us to amend your order. Any amount paid prior to your order will be credited as Spoontfit Points to your Spoonfit Account and not as a direct refund.
The Spoonfit Points at your Spoonfit Account can be used for your next purchase.
4. Can I cancel my order? Will I be able to get a refund upon cancellation of my order?
Order cancellation can be considered on a case to case basis.
Do contact us with your order number, receipt, and the reason for cancellation. However, do note that the value of the order might be credited as store credit to your Spoonfit Account and not as a direct refund.
The store credit at your Spoonfit Account can be used for your next purchase.
Any cancellation of order after fulfilment cannot be refunded.
No cancellations can be made due to change of mind.
5. Other than ordering online, how can I get to purchase Spoonfit Mixed Fruit Jams?
You may find us at selected Klang valley outlets of Jaya Grocer and Village Grocer.
Alternatively, you can purchase and have your jams delivered to you via our website’s Shop too.
1. What forms of payment do you accept?
- Online Banking
- Credit Card
- E-Wallet
Select the methods that you prefer as your payment method when you checkout.
(Online Banking) – You will be directed to Bilplz website and you may choose your preferred bank to proceed your payment.
(Others) – Follow the steps to confirm your payment.
After successful payment, a confirmation email and your invoice will be delivered to your email. Kindly save/print a copy of the payment receipt for your record and future reference.
2. Do you accept Cash On Delivery (COD)?
We do not accept cash on delivery (COD).
1. Where do you deliver?
We deliver orders to anywhere in Malaysia. You can refer to our Delivery Coverage. We do not deliver to P.O. Box address.
We are in the midst of arranging for delivery to Singapore.
Shipping to other international addresses can be arranged upon request. Please contact us for more details.
2. How long does it takes for delivery?
We will process and ship out your order within 3 business days once payment is completed.
Customer may use the tracking information given via email to check the delivery status.
Standard delivery is usually within 2-3 business days depending on the courier company.
Please keep in mind that there might be delays during peak season (i.e. public holidays, festive season, sales season etc), or unforseen circumstances (i.e. natural/man-made disasters)
3. How much is the delivery fee?
We offer an affordable flat rate of RM 10 for all standard shipping within Peninsular Malaysia, which is inclusive of logistic fee, packaging, handling fee and tax.
Free delivery is given for purchases above RM30 within Peninsular Malaysia.
Standard shipping to Sabah and Sarawak is calculated based on weight. You may try to add items to cart and checkout to check the shipping rate before placing an order.
We are currently working on delivery to Singapore.
4. Can I choose a specific date and time for delivery?
All deliveries will be done by the courier company, customers are not able to choose a specific date and time for delivery.
However, you can check your shipment status using the tracking information provided via email once your order is fulfilled.
5. How can I check the shipment status?
You will receive the tracking information via email once your order is fulfilled. You can use the information given to track your shipment.
6. I missed the delivery, what should I do now?
If there is no one at the address at the time of delivery, a Delivery Note or Message will be left behind for the customer to call back.
You may communicate with the courier company for a second attempt of the shipment or pick up at their nearest branch.
7. Do you provide self-collection service?
No, we do not provide self-collection service at the moment.
Thank you for shopping at www.spoonfitjam.com
In the rare event that our products fail to meet our commitment to quality, a refund may be offered at our discretion. We will endeavour to resolve all requests for refund within 7 business days of receiving the request.
1. I'm not happy with my purchase, can I get a refund/replacement?
At Spoonfit, your satisfaction means a lot to us. We stand behind the quality of our products and will make things right if you are not satisfied with the jams you have received.
You may contact us at within 3 days from the date of purchase along with your order number and reason for refund*.
We will get in touch with you within 3 working days once we have received your refund request.
*Refund/Exchange Policy
1. Only applicable to online orders made through our website.
2. All sale and promotional-priced items are non-refundable and non-exchangeable.
3. No order cancellation is allowed once the order has been placed and processed.
4. Only defected products are allowed for refund or replacement.
5. For any orders damaged via transit or custom clearance, we will offer a replacement or refund via Spoonful Points.
6. If you’re concerned about the quality of the Product, please send us a picture of the manufacturing date and we will arrange a replacement or refund via Spoonfit Points.
7. All refunds will be done via Spoonfit Points. We do not offer cash refund due to banking complications.
2. Returns
You have [7] business days to return the Product from the date you received it. Only returns via courier with tracking number given is accepted, walk-ins are strictly not entertained.
To be eligible for a return, the Product must be in the same condition that you received it. The Product must be in the original packaging.
The returned Product needs to have the receipt or proof of purchase from our website.
3. Refunds
Once we received the Product, we will inspect it and notify you that we have received your returned Product. We will immediately notify you on the status of your refund after inspecting the Product.
If your return is approved, we will initiate a refund to you. All refunds will be issued via Spoonfit Points at www.spoonfitjam.com website, which can be used for the next purchase. Refunds to credit card or cash are not available.
If your returned Product is not approved, we will resend you the parcel.
4. Delivery/Shipping
You will be responsible for paying your own shipping costs for returning the Product. Shipping costs are non-refundable. Only the value of the Product purchased (before shipping) will be refunded.
The maximum refund offered is the value of the Product. Further compensation is not available. We ask for your understanding and patience with factors that may be beyond our control (e.g. traffic conditions etc.) as we cannot be held liable for any such delays.
5. Damaged Product during Delivery/Shipping
The customer is responsible to check that they receive the Products in good conditions upon delivery.
If the Product is found damaged upon receiving, the customer should immediately inform our support team at contact us.
We will provide a refund via Spoonfit Points as soon as possible after inspection and investigation.
1. How do I sign up?
Go to My Account and click on “Register Now”. Fill in your details and wait to receive your activation email (Remember to check your Junk/Spam inbox). Once your account is activated, just shop away and start earning points!
2. How does the Spoonfit Points work?
Earn points for every purchase made from Spoonfit website. Every RM1 spent earns 1 point. For example, spend RM100 to earn 100 points.
The points are awarded based on the Product’s final sales price and are calculated BEFORE tax and EXCLUDING delivery charges.
3. Will my points expire?
Yes, all points are valid for 6 months only. Unused points will be forfeited after expiry. The Spoonfit Points are non-transferable and non-renewable.
4. What can I redeem with Spoonfit points?
You can use your points as rebate for purchases. 20 points is equivalent to the value of RM1. For example, if you have 100 points, you are able to rebate RM5 off your cart at Checkout.
5. How do I use my points?
Click on the “Use Spoonfit Points” button at Checkout. The system will detect your available Spoonfit Points for use and apply all points for maximum rebates. It’s that easy!
If you do not want to use your Spoonful Points for this purchase, just click on “Proceed to Checkout” and continue the checkout process.
If you have clicked “Use Spoonfit Points” but changed your mind, just click on “Remove” under Spoonfit Points Used (located above the “Proceed to Checkout” button) to remove points from Checkout.
6. Is there a limited amount of points I can use?
The maximum points is capped at 1000 points (Value of RM50) per Checkout.
7. Do I only earn points from purchases?
8. How do I refer a friend?
Login to My Account. Click “Generate Referral Link” and copy and share the link to your friend. Your friend must complete a purchase in order for both parties to receive the referral points.
9. I have an existing account but I forgot my login, can I still use it?
Yes you can, as long as you remember the email which your Spoonfit account is registered under. Just click on the “Forget password” link to reset your password and login again.